FREQUENTLY ASKED QUESTIONS

Orlandore’s everlasting flowers can last from 1-3 years with proper care and maintenance. Simply keep them away water and direct sunlight to maintain their elegance. Contact with water, heat, humidity or sunlight may cause the flowers to fade and ruin its longevity.

Yes! All of Orlandore’s arrangements use 100% real flowers that are preserved to last years. Orlandore only sources high quality flowers from our global farms so that their stunning beauty can be displayed all year round. 

Please note that we've recently introduced a range of synthetic flowers that are NOT real. This currently includes our Rose Bears. All products which do not contain real roses will be clearly stated in the product description.

Once the flowers have reached their peak bloom, they are harvested and preserved to ensure their beauty, texture and colour last for years to come. Our flowers undergo a pigmentation process to achieve their desired colour as well as a non-toxic solution to maintain their shape and vibrancy. 

If kept away from water, direct sunlight, heat and humidity as per the care instructions provided with every order, your flowers should maintain their beauty for at least one year. All our arrangements are backed by our One Year Guarantee - if your flowers show significant signs of deterioration within a year of purchase, we will gladly provide you either a full refund or free replacement.

Yes! Orlandore offers free complimentary standard shipping on all arrangements with no minimum spend. 

Yes, we ship worldwide unless specified on a specific product that it is available for Australian delivery only.

Yes. At Orlandore, we want to help make it easy for you to surprise that special someone no matter where they may be around the world. All arrangements are delivered with the recipient’s details only and will not mention billing details of the sender. All orders also come with a complimentary greeting card that you can customise with your own personalised message.

Yes, you can select a preferred delivery date at checkout. However, please note that while we try our best to meet the delivery dates you need, there may be delays out of our control and we cannot 100% guarantee that the product will arrive on the requested date.

We highly recommend that you place your order earlier than planned to ensure that it arrives on time. Whilst we always try our absolute best to have your order delivered by the requested date, delays associated with our courier (e.g. weather, customs clearance, public holidays) may impact estimated delivery times on our website.

As all our products are processed almost immediately after purchasing to ensure they are delivered promptly, we do not offer cancellations or refunds due to a simple change of mind. We encourage you to carefully review your order before checking out.

If you wish to cancel an order due to a change in circumstances, you are welcome to contact us to find out whether we have begun processing your order. If your order has not yet been made, we may issue you store credit or cancel your order for a cancellation fee of $30 AUD. Please note that cancellations and refunds are not permitted for custom arrangements and orders that have already been made, dispatched or in transit.

If your arrangement arrives damaged, please contact our customer service team at info@orlandore.com.au within 48 hours of receipt for a replacement or refund. All approved refunds for damaged or faulty products will be issued via the original payment method.

Unfortunately not at this stage.

Yes! If you have a special design in mind, please contact info@orlandore.com.au and our in-house florists will assist you in bringing your idea to life.

We make custom arrangements for any and every occasion. Please contact us at info@orlandore.com.au so we can bring your ideas to life.